Account Locked, Fantasy Cricket App

What is Account Locked?

On the Fantasy Cricket App, an account locked status means your access has been temporarily or permanently suspended by our security systems. You cannot log in, join contests, withdraw winnings, or make deposits until the lock is lifted. Locks bind to your registered mobile number and email address simultaneously, so switching devices will not bypass the restriction.

Account locks are triggered automatically or manually for specific, identifiable reasons, never at random. The Fantasy Cricket App enforces them to protect your cash balance, your linked UPI instruments, and the fairness of every contest on the platform.

Types of Account Locks on Fantasy Cricket App

• Security Lock: Triggered by 5 or more failed login attempts within 10 minutes, access from an unrecognised device, or a suspected credential breach.
• Verification Lock: Applied when KYC documents, Aadhaar and PAN, are not submitted within 30 days of first deposit, or when submitted documents fail automated validation.
• Payment Lock: Activated following a chargeback, a failed UPI reversal, or a flagged deposit from a third-party account not in your name.
• Policy Violation Lock: Issued when activity violates Fantasy Cricket App's Terms & Conditions, for example, operating multiple accounts or using score-prediction bots.
• Self-Exclusion Lock: A voluntary pause you request via Settings > Responsible Gaming for 24 hours, 7 days, or 30 days.

Account Locked Common Questions

Can I withdraw winnings while my account is locked? No. All outgoing transactions are frozen for the duration of the lock. Your balance is preserved in full and becomes accessible the moment the lock is resolved. If the lock is permanent due to a policy violation, support will guide you through the balance-return process in line with Indian gaming regulations.

Does a security lock expire automatically? A lock caused by failed login attempts auto-expires after 30 minutes. A lock triggered by a suspected breach requires manual verification, you must confirm identity via OTP on your registered mobile number and re-upload a selfie with your Aadhaar through the in-app verification flow. Two-factor confirmation is mandatory; changing your password alone will not unlock the account.

How long does a KYC-related lock last? The lock stays active until your documents pass verification, which takes 24 to 48 working hours after correct submission. If your PAN details do not match the name on your profile, raise a correction request via Settings > Profile > Edit Details before resubmitting documents.