Contact Fantasy Cricket App

Reach us

Have a question about your fantasy cricket app account, team selection, or prize withdrawal? Reaching our support team is straightforward. Email us at [email protected] with your registered mobile number and a brief description of the issue, we aim to reply within 24 hours on all days. For urgent matters such as a missed contest entry or a payment dispute involving PhonePe, GPay, or BHIM, open the in-app chat for a faster turnaround. When writing to us, include your User ID, the contest name, and any relevant transaction reference number so our team can resolve your query without unnecessary back-and-forth.

Office hours

Our support runs on two tiers to cover every hour of the day:

• Automated in-app chat, 24/7: Available every day, including public holidays such as Diwali and Holi. The bot handles FAQs, balance checks, and basic withdrawal queries instantly.
• Live human agents, Monday to Sunday, 9:00 AM to 9:00 PM IST: A real agent reviews your case and responds within the chat session or by email during these windows.

If you contact us outside agent hours, for example, late at night during an IPL match, the automated system logs your query and an agent follows up from 9:00 AM IST. Complex billing or TDS-related queries may take up to 48 hours to fully resolve.

Online-only support

Fantasy Cricket App is a 100% digital platform with no physical office, branch counter, or walk-in centre anywhere in India. All support is delivered through two channels: email at [email protected] and the in-app chat on your Android or iOS device. Everything is handled entirely online. Please do not search for a street address, pincode, or courier destination, we have no premises open to visitors and cannot accept postal correspondence of any kind.